QUESTIONS, COMMENTS, CONCERNS, OR FEEDBACK?
If you have any questions or concerns about a product you are thinking about buying, a purchase you have already made, or any other inquiries, please contact us at firstname.lastname@example.org. We will get back to you within 24 hours.
WHAT SIZE AM I?
*If you are unsure about a size, please contact us at email@example.com and we will gladly help you decide.
HOW SHOULD I WASH MY ALEXIS MERA PIECES?
We suggest machine wash cold and line dry. Avoiding the dryer will make your clothes last longer.
WHERE IS ALEXIS MERA CLOTHING MANUFACTURED?
All of our collections are designed and manufactured in New York City.
WHERE CAN I SHOP IN PERSON?
Don't be shy! Please shoot us an email at firstname.lastname@example.org, to find out where our next Pop Up Shop will be!
WHAT IS YOUR SHIPPING AND RETURN/EXCHANGE POLICY?
We've done our best to find the best shipping rates at the quickest delivery speed. Orders ship within 48 hours from when they are placed. Orders placed on the weekend will ship the next business day. U.S. orders ship for a flat rate of $5.00 from Brooklyn, NY to the Continental United States, and arrive in approximately 3 - 5 Business Days. You will be provided with a tracking number once your order ships.
|SHIPPING OPTION||RATE||DELIVERY TIME|
|Standard U.S. Shipping||$5.00||3 - 5 Business Days|
|Free U.S. Shipping (Orders $75+)||FREE||3 - 5 Business Days|
|International Shipping||Calculated at checkout||Approx. 6-10 Business Days|
NEED IT SOONER?
If you need an order rushed, please email us at email@example.com, and we will gladly work on finding the best rate for you.
All returns must be authorized by Alexis Mera. Please email us at firstname.lastname@example.org with your order confirmation number and your reason for return/exchange and we will gladly email you a return slip free of charge.
We hope you love our gear as much as we do, and we want you to be satisfied with your purchase! If for some reason you are not, return/exchange requests must be made within 14 days of receipt. If your return exceeds the 14 day period, you will receive a store credit for the full amount of the item. Shipping and handling charges are non-refundable. All returned/exchanged merchandise must be returned unworn, unwashed, in its original condition, and with original garment tags attached. We will not accept returns/exchanges in any other condition. If you are making an exchange, please let us know style/color/size you would like to exchange for. Customer is responsible for shipping costs of new item ordered. We will ship your new item as soon as we receive your return.
Please note exchanges are subject to availability and sale/discount items are final sale.
DO YOU SHIP INTERNATIONAL?
Yes we do!
Our suggestion: If you live outside the U.S., it makes sense to get a small group of your friends together on one order so the shipping costs can be split among friends. We promise to do our best to get you everything as quickly and smoothly as possible.
If you have any questions, please don't hesitate to email us at email@example.com.
WHAT IS A PRE-ORDER AND WHEN WILL MY ORDER SHIP?
Pre-order is a way of guaranteeing that you will receive the product you want in your size. As a small business, we produce small quantities, and do our best to open up pre-orders approximately 4 weeks to 6 weeks before the products are ready to ship. Delivery estimates are listed on the product pages for your convenience. If there are ever any delays in production, we will reach out to you right away and notify you of the new ship date. This does not happen often, but we want you to be aware just in case! Once items are in stock, they are listed on the website and available until we sell out of inventory. Pre-orders are charged at the time of order, and ship out as per the date listed on the relevant product page.
DO YOU CHARGE SALES TAX?
Sales tax will be calculated at check out, based on your final order. If you are ordering from outside of New York State, you will not be charged NYS sales tax. If an item is priced below $110 it is tax exempt in NYS. Currently all items in our collection are priced below $110.